Privacy Policy

Last updated: 20th October 2023

1. Introduction

Welcome to The French Candle (“we,” “our,” or “us”). We are committed to protecting your privacy and ensuring that your personal information is handled in a secure and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and protect the information you provide when using our website and services.

2. Information We Collect

2.1. Personal Information: We may collect and process the following personal information:

  • Name
  • Contact information (email address, phone number, shipping and billing address)
  • Payment information (we do not collect nor store credit cards numbers)
  • User account credentials

2.2. Non-Personal Information: We may also collect non-personal information, such as browser type, device information, and website usage data, which is collected anonymously.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • To process and fulfill your orders
  • To communicate with you about your orders and inquiries
  • To personalise your shopping experience
  • To send promotional materials or newsletters (with your consent)
  • To monitor and improve our website’s performance and functionality

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with service providers who assist us in operating our website and fulfilling orders.

5. Data Security

We employ reasonable and industry-standard security measures to protect your information. However, please be aware that no data transmission over the internet can be guaranteed to be 100% secure.

6. Your Choices and Rights

You have the right to access, correct, update, or delete your personal information. You can also choose to unsubscribe from marketing communications. For inquiries regarding your personal information, please contact us at [email address].

7. Cookies

We use cookies to enhance your browsing experience. You can control how cookies are used by adjusting your browser settings.

8. Changes to this Privacy Policy

We reserve the right to update this Privacy Policy as needed. We will post any changes on this page, and the updated Privacy Policy will be effective upon posting.

9. Contact Us

If you have any questions or concerns about our Privacy Policy, please contact us.